Took my 07 Nissan Titan in for ac work, explained that 95% of the time ac doesn’t kick on, but the 5% that it does kick on, it works perfect. Shop called to inform me that one of my rear window motors needed replaced and the window was stuck down. This struck me as odd because I didn’t bring it in for window service and the window was up. Shop explained this was found during their courtesy check, then quoted me $600+ to repair, I declined because I’ve had the front repaired for <$400. Initially they wanted to charge me to pull it back up, but after some conversation they agreed the right thing to do was to put it back. Got the call that ac was fixed BUT it blows out of all vents and doesn’t switch modes, so now I have a problem that I didn’t have before. Was told they could go back in and look but they’d have to pull the dash again and this would cost me. Makes no sense to me. What I brought it in for ac not working, if I can’t change modes (which I could do before) it’s still not working. They did a courtesy check for what wasn’t being worked on but didn’t do a courtesy of the system before closing it up to make sure it was working properly. I’m a maintenance manager I an industry where millions can be lost in downtime, there is no way I allow my technicians to return a machine to a customer if the problem isn’t 100% and tell them we can take it down again to check what we should’ve checked. I gave them a 2 because their attitude throughout this ordeal stayed prodessional
We have attempted to contact the customer about his issue with no response
- Tony's Auto Service Center